Case Studies

Inter Departmental Satisfaction Study

Case Study – Interdepartmental Satisfaction Study

The client is one of the global leaders in measurement instrumentation, services and solutions for industrial process engineering. The client is having the strength of 12000 employees worldwide.


The Challenges...

As a leading MNC they wanted to set benchmarks for all the processes adopted by the organisation; for the same they wanted to evaluate various departments on certain parameters and benchmark some of them. At the same time they wanted to identify the gap areas which can be fixed and it would help them to align various departments and improvise their functioning to deliver business goals.

Our Approach...

Market Search conducted face to face discussions with all the Head of Departments to understand their expectations from their internal service provider, current practices which are good, current gap areas and expected performance level. After analysing the responses Market Search designed the survey questionnaire and the survey was launched online so every employee can easily give feedback as per their availability.


The study helped the client to diagnose the current processes and performance efficiency of various departments and set benchmark for some of the processes. We also helped to identify the gap areas which need to be fixed on priority basis to align all employees towards desired goal.

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