The client is a part of Japanese multi billion corporation with headquarter in Gurgaon. It is engaged in the business of manufacturing, supply and sale of steering systems, viz. steering gears, columns and RPS assemblies, axle assemblies and other auto ancillaries to almost all Indian passenger car and utility vehicle manufacturers.The client has 7 state of art plants and caters to key customers across India and in major auto clusters across the country.

The challenges surfaced when the client observed a decline in the overall work productivity. To overcome this challenge, they decided to onboard a third-party consultant to evaluate the current situation and suggest a corrective action plan to fix this issue.

Market Search India partnered with the client and helped them to establish a robust research plan.

Outcome:

• More than 80% of employees were found satisfied with their current job and feel very proud to be a part of this organisation.
• Employees want to be productive and contribute more – as they believe in a goal-focused approach to work.
• Inadequate infrastructure, unexpected demands of the client and partially qualified manpower creates unnecessary pressure on the employees and this leads to lower productivity and poor work-life balance.

Market Search India with its “Employee Satisfaction Module” enabled the client to understand the employee satisfaction level, key satisfaction drivers, challenges, areas of improvements and possible corrective measures to fix the burning issues.