Every organization aims to maximize its productivity by enhancing communication and feedback among its internal and external customers. Internal customer satisfaction (ICS)
is used to monitor and understand the satisfaction quotient among employees from different departments of an organization
Our Client is a global leader in measurement instrumentation, services and solutions for industrial process engineering. They had a specific requirement to measure how satisfied internal customers(employees) are within a department or team and improve it further
In order to enable greater performance and increased engagement, we initiated a 'SAHYOG' program which helped us identify gaps within departments and current level of performance efficiency. The study was focused on 3 aspects current good practices, current gap areas, expected performance level.