Case Studies

Employee Engagement Study - Radio Taxi Service


Why should you invest in your employees?
“The way your employees feel is the way your customers will feel. And ifyour employees don’t feel valued, neither will your customers.” - Sybil F. Stershic, Taking Care of the People Who Matter Most
The company is India's largest and favorite radio taxi service operating in metro cities. With increase in demand for their service, it was quite important to evaluate the engagement level of internal customers so that it ensures satisfaction of their external customers

Market Search India partnered with the client for conducting organization wide survey to gauge its employee engagement level.
  • The engagement index score stood at 70%.
  • Affinity towards the organization, alignment, senior leadership management, team and co-worker relationship and direct managers are the driving factors.
  • Areas to improve - performance& rewards, compensation, growth enabling environment, policies & procedures, working environment and work life balance.
The study recommended the client to improve on their physical working environment keeping safety on top, more professional development opportunities should be offered to the employees, there should be fairness & transparency in promotion, and the reward structure should be made more motivating so that employees can stretch themselves to exceed their goals.
Market Search India has supported many clients for conducting Employee Engagement Studies across industry sectors including Automobile, Construction equipment, Electronics, Healthcare, IT, Pharmaceuticals, Real estate, Retail, Shipping, etc.

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