Stackholders Satisfaction
Survey

WHAT IS STAKEHOLDER SATISFACTION?

o Stakeholder satisfaction is a measurement of stakeholders’ perceptions of a company. It is measured by asking the stakeholders to rate their satisfaction on a numerical scale.

o Stakeholder satisfaction is a key performance indicator. It is arguably the most important criteria for measuring all round success of a company.

o A stakeholder satisfaction survey can provide useful feedback for an organisation or part of an organisation that is involved in a two way provision of significant services.

3 WAYS TO MAKE THE MOST OF SATISFIED STAKEHOLDERS

o Find out why they’re happy. …
o Ask them where you can do better. …
o Enlist their help as project champions. …

Focal points of Stakeholder Satisfaction Surveys

o How successful has the organization been compared to its stated objectives?
o Are stakeholder needs and expectations being met by the organization’s products and/or services?
o Do the work environment, systems, and processes meet the needs of all stakeholders? If not, what must change?
o Do stakeholders believe the organization’s claims about current and projected organizational performance?
o Do stakeholders believe that organizational performance can be sustainable?
o Given their relationship to the organization, its products and services, what suggestions for improvement do stakeholders have?
o What new information do stakeholders bring to the table? How can the organization use that to its advantage?